430 views
6 comments

We have sailed with you many times before. We wanted to celebrate our 10yr aneversery on your cruise as it was our first vacation together way back when.

I notified your customer service this past week. My wife was admited to the hospital with pancreatitus. She has been in the hospital for more than 2 weeks most of which has been in ICU. Obviously due to this emergancy we are unable to cruise with you on our 1/28/13 date.

I asked if there is anyway we could change the date or anything but the only answer was I lost out on 75% of money I paid cause I didn't spend more money by buying some insurance that would have covered this. I have proper documentaion from hospital that this is not just small issue this has been very tragic for our family. I know I am only one customer and you have millions but lossing $900 is a lot of money since we have been saving for this for a while as it was going to be special. This to me is unexceptable and very uncompasionete on your part.

I didn't mind takeing some kind of hit as I know it's not much notice but 75% is steep there was no help and the gal I spoke to tried so it makes me think she was asking she felt so bad but if this is your policy then it's wrong. I know you will sell my cabin even tho you got my $900 so you make more money this is just wrong if you were willing to work with me it would be fine but all failed. I am very dissapointed as we love your ships and have allways been happy on your cruises. We will cruise again but not with Carnival if this is not made right, again I know you don't care cause were both small time and have only cruised with you a hand full of times but that's a wrong way to handle something.

We are both in customer service and this is wrong. You should be ashamed of yourselves. My father in law had a flight and canceled it with two days notice and got fully refunded with letter that I contain as well. You may contact me or not but my wife when better will defiantely make some calls as I'm nicer when it comes to these type of situations.

Very, very disapointed I will use every aspect to our power to tell everyone about this situation to steer them away from carnival as they have no compasion for emergancy situations but yet want more money for some insurance. Ridulous, with social meida and all the followers out there we are small but you tell enough people and maybe you loos at least one cruiser, it is just sad.

Monetary Loss: $900.

Location: Fresno, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

You shoud have purchased the insurance. Next time protect your investment.

Guest

For the love of all that's holy, learn to spell. Geez that was painful. I can tell you that if I was the person at Carnival or any other company, that received your email or letter as badly written as this one, I probably wouldn't finish reading it.

You should have paid the bit extra for the insurance.

That said, if you write a properly composed letter or email, attached the documents to it and get it past the first level of resistance, you will probably have some success. As someone who claims to be in customer service, you should know this.

However Carnival has no obligation to return your money. They probably will give you a credit on another cruise. From their point of view, by giving you a refund, they lost money on a room they could have booked. You would have to prove, and good luck with that one, that the room would have gone unbooked because no one else wanted it.

Sorry to hear about your wife, but's that is the breaks.

Guest
reply icon Replying to comment of Guest-634985

Carnival doesn't read this stuff. This isn't the carnival complaint line.

Guest

Just weeks before my wife and I were supposed to take a cruise she had a heart attack. We filed our paperwork with the travel insurer and several weeks later received full compensation for our cruise, our non-refundable airfare and even the airport to port --port to airport transfers.

Best $178 I ever spent.

We took our cruise 6 months later. BUY THE INSURANCE!!

Guest

This is exactly why they offer travel insurance.

So why exactly should Carnival loose out because you tried to save a few bucks by not buying the insurance?

Doe it suck? Sure it does, but you have no one to blame but yourself for this one.

Guest

NEXT TIME BUY INSURANCE BE AN ADULT -

Carnival Cruise Line Reviews

  1. 163 reviews
  2. 116 reviews
  3. 106 reviews
  4. 61 reviews
  5. 38 reviews
Carnival Cruise Line reviews