Pissed Consumer - Carnival Cruise Lines disorganized

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Carnival Cruise Lines disorganized

Jun 27, 2008

Carnival Cruise Lines complaint by Melissaforrest

Carnival was offering shore excursions, different parties on board, etc. on DVD for sale for what was an exorbitant fee, but I decided to get the one for Virgin Gorda because I was in that one, and I didn't take my camera when I went. You have to pre-arrange to purchase one, which I did, they took my name, cabin number, etc. When it came time to go pick it up, I paid my money and they gave me a copy of the Welcome aboard party. I told them that wasn't the DVD that I wanted or ordered and they told me that was the only DVD left, that they had sold my copy to someone else. I asked if they were able to make another one and they said, no the video department was closed. I told them I wanted my money back, that I wasn't interested in the one they gave me. They didn't want to give me my money back. I told them I wasn't leaving until I got my money back, so they finally got a manager to open the register to give me my money back. There had been a lot of problems on this cruise (and I am very easy to please) and this ended it on a very bad note. I am still upset about it.

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